Our training

Training that lifts whole teams.

Courses built with frontline practitioners for the disability, employment and community sectors across Australia.

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9 courses shown.

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Accidental Counselling

Gain essential counselling and listening skills, set clear boundaries, and protect your wellbeing while supporting clients with confidence and care.

  • Duration: 1 day F2F or two 1/2 day sessions online
  • Delivered: Face to Face, Online
  • Developed by: Institute of Capacity Building
Two men in a calm, close conversation in armchairs, one gesturing as he talks

CALM Conversations Suicide intervention

Suicide intervention training equips you to recognise risk, use CALM conversations, build safety plans and connect people to help, giving you confidence to save...

  • Duration: 1 day F2F or two 1/2 day sessions online
  • Delivered: Face to Face, Online
  • Accredited by: Suicide Prevention Australia
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Conversations that Count

Equip employment, disability, and community sector workers to confidently handle challenging client interactions, build connections, and foster productive...

  • Duration: 2 hours e-learning and 6 hours live training
  • Delivered: Blended (Face to Face and/or Online)
  • Developed by: Institute of Capacity Building
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DISC-over your style

Unlock your communication strengths with a DISC assessment and 90-minute webinar packed with tools to improve conversations at work and beyond.

  • Duration: 90 min
  • Delivered: Online
  • Accredited by: DISC
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Managing Mental Health Crises

Recognise early signs of mental health crises, apply trauma-informed de-escalation, and boost safety, service quality, and workforce wellbeing.

  • Duration: 8 hours
  • Delivered: Blended (Face to Face and/or Online)
  • Developed by: Institute of Capacity Building
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Mental Health First Aid

Essential mental-health first aid skills to spot hidden distress, support conversations, guide early help and guard your wellbeing in community and care roles.

  • Duration: 2 days or 5 hours e-learning and two 2.5 hour webinars virtually
  • Delivered: Face to Face, Online
  • Accredited by: Mental Health First Aid Australia
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Open Doors: Employer Engagement for Job Coaches

A two-day program and 12 weeks of follow-through that turn employer contact into a daily habit, so every consultant builds a live pipeline of local employers.

  • Duration: 2 days plus three embedment sessions over 12 weeks
  • Delivered: Blended (Face to Face and/or Online)
  • Developed by: Institute of Capacity Building
A smiling woman talking with someone across a table

The PI Method Job Coaching Course

Two days of face-to-face training and a 12-week embedment program that give employment services coaches one proven, repeatable coaching method and the tools...

  • Duration: 2 days plus a 12-week embedment program
  • Delivered: Blended (Face to Face and/or Online)
  • Developed by: Institute of Capacity Building
A health worker in blue scrubs holding a stethoscope shaped into a heart

Well and Able: Self-care and Boundaries in the caring industry

A three-hour workshop for frontline employment services staff. Build a self-care plan, recognise the signs of burnout and set boundaries with complex clients.

  • Duration: 3 hours
  • Delivered: Face to Face, Online
  • Developed by: Institute of Capacity Building