About this course
Is your workforce in any of the following industries?
Disability support
In home care
Nursing
Employment services
Or does your workforce routinely do the following?
Home or community visits
Handle complaints
Work with distressed, vulnerable, or volatile clients
Without appropriate training your team are at risk and so is your organisation.
LESSON De-escalation training is a 1-day workshop which addresses this significant
workplace risk by teaching your staff to approach, assess, and assist in difficult situations
with complex, challenging, or aggressive clients.
Your staff will leave the 1-day workshop with a toolbox of strategies they can confidently
apply to protect themselves, colleagues and clients and ensure both physical and
psychological safety is a priority in your organisation.
