Conversations that Count

Equip employment, disability, and community sector workers to confidently handle challenging client interactions, build connections, and foster productive dialogue.
Duration: 2 hours e-learning and 6 hours live training
Available: Blended (Face to Face and/or Online)
Pricing: $299 per learner

About this course

Specifically designed for employment practitioners, disability support workers and frontline community sector employees our Conversations that Count course empowers you to engage effectively with clients, even in challenging scenarios.

Course Content:

  • Creating connections with resistant clients
  • Managing emotionally charged interactions
  • Handling difficult conversations effectivel
  • We have three streams for this course that are tailored to the cohort: Working with Clients with Disabilities, working with clients in the community and working with employability clients.

Benefits for Practitioners:

  • Build meaningful connections with resistant clients.
  • Skillfully manage emotionally charged discussions.
  • Gain practical tools to navigate tough conversations confidently.

Benefits for Organisations:

  • Enhance client-practitioner relationships, reducing complaints.
  • Improve employee retention through realistic communication strategies.
  • Foster an environment of open, productive dialogue.
A accredited course
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To reserve a session or for more information, please contact us via our enquiry form.

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