About this course
Is your workforce in any of the following industries?
- Disability support
- In home care
- Nursing
- Employment services
Or does your workforce routinely do the following?
- Home or community visits
- Handle complaints
- Work with distressed, vulnerable, or volatile clients
Without appropriate training your team are at risk and so is your organisation.
LESSON De-escalation training is a 1-day workshop which addresses this significant workplace risk by teaching your staff to approach, assess, and assist in difficult situations with complex, challenging, or aggressive clients.
Your staff will leave the 1-day workshop with a toolbox of strategies they can confidently apply to protect themselves, colleagues and clients and ensure both physical and psychological safety is a priority in your organisation.
