Course information

Accidental Counselling


Do you feel overwhelmed or confronted by distressed or angry clients or customers?

Accidental Counselling empowers you with essential listening skills to support difficult or distressed clients. Master spontaneous, empathetic responses to unexpected emotional situations. Transform encounters into impactful moments.

Course details

Are you a care work professional such as an AIN, NDIS disability support worker, peer
worker, employment consultant, or contact centre employee?

Do you sometimes find the intense emotions of customers or clients difficult to manage?

Do you want more effective ways to support these clients?

Do you want to feel confident that you know how to “say the right thing”?

Do you have a hard time disconnecting from your clients, thinking about them at home,
working overtime, or feeling indispensable to your clients?

Accidental Counselling is ideal for professionals who want to learn basic counselling and
listening skills. It also introduces important concepts around professional boundaries and
self-care in the care industry context.

After completing this course you will have a toolbox of strategies to better support your
clients alongside some solid boundaries and self-care strategies to ensure you are protected
from burnout.

An Institute of Capacity Building accredited course

1 day F2F or two 1/2 day sessions online
Face to face or Online
$276 per participant, enquire for group discounts.  

To reserve a session or for more information, please contact us via our enquiry form.

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